Entryway Patient & Guest Assistant

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Job Title: Entryway Patient & Guest Assistant

Company Name:	Carle Health
Location:	Urbana, IL
Position Type:	Full Time
Post Date:	01/19/2026
Expire Date:	03/20/2026
Job Categories:	Administrative and Support Services, Advertising/Marketing/Public Relations, Biotechnology and Pharmaceutical, Customer Service and Call Center, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Law Enforcement, and Security, Medical, Environmental, Nonprofit and Volunteer Services

Job Description

Entryway Patient & Guest Assistant
Overview The Entryway Patient and Guest Assistant greets and assists Carle patients and guests as the first point of contact. Provides directions and answers questions about the Carle complex and community and transports them from the entrances of Carle to their destinations via wheelchair or by foot if capable. Provides exceptional customer service to those entering the facility and ensures safety and infection control precautions are followed. Develops and maintains great public relations skills. Qualifications EDUCATIONAL REQUIREMENTS None Required CERTIFICATION & LICENSURE REQUIREMENTS None EXPERIENCE REQUIREMENTS Two (2) years experience in a customer service role. SKILLS AND KNOWLEDGE -Exceptional customer service skills. -Strong communication skills when interacting with the public. -Basic understanding of infection prevention methods. -Ability to follow established algorithms for processes, but critically think through atypically situations to identify needed resources. Responsibilities Contributes to an environment of customer service excellence and patient-centered care. Greets and welcomes patients, visitors & Carle team members warmly. Interacts with the public and ensures any visitor or access restrictions in place are explained with empathy and compassion. Refers patients and guests to appropriate physician, appointments or department, giving directions and information as needed. Checks in and prints badges for inpatient visitors or other personnel as required. Accompanies patients or visitors using a wheelchair when appropriate. Responds to ambulatory and procedural department transport requests. Utilizes the EMR to provide appointment or location information when appropriate. Provides telephone assistance as needed. Retrieves wheelchairs from all areas. Maintains knowledge of inpatient and ambulatory visitor and support person guidelines. Explains infection prevention and visitor guidelines to patients, guests and visitors. Remains knowledgeable of new physicians and specialty areas. Coordinate patient transports and other customer service activities with auxiliary and student volunteers. Receive and deliver patient belongings, flowers and food to inpatient units. Place facilities work orders for equipment and/or environmental repairs. Greet patients, guests, customers and employees as the point of first contact. Ensures proper screening of patients and guests to ensure customers are directed to the most appropriate location for access to services. Provide way finding assistance. Assists in maintaining compliance with the most updated visitor and support person guidelines. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all here at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,500 team members in its eight hospitals, physician groups and a variety of healthcare businesses and is recognized as a Great Place to Work®. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

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